Hi there,
Recently we upgraded our tape system to LTO5, and we purchased Backup Exec 2012 to replace Backup Exec 12 which does not support LTO5. The tape drive was installed properly, when come to Backup installation, it just stuck at the installation screen with 10 minutes remaining forever, I check the log at C:\Documents and Settings\Administrator\Local Settings\Temp\3, it says:
=== Verbose logging started: 10/7/2013 17:26:47 Build type: SHIP UNICODE 3.01.4000.4042 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B4:18) [17:26:47:551]: Resetting cached policy values
MSI (c) (B4:18) [17:26:47:551]: Machine policy value 'Debug' is 0
MSI (c) (B4:18) [17:26:47:551]: ******* RunEngine:
******* Product: {001B6569-BE48-4129-87EE-9354A7A3C468}
******* Action:
******* CommandLine: **********
MSI (c) (B4:18) [17:26:47:551]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (B4:18) [17:26:47:551]: Grabbed execution mutex.
MSI (c) (B4:18) [17:26:47:567]: Cloaking enabled.
MSI (c) (B4:18) [17:26:47:567]: Attempting to enable all disabled priveleges before calling Install on Server
MSI (c) (B4:18) [17:26:47:567]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (0C:A4) [17:26:47:582]: Grabbed execution mutex.
MSI (s) (0C:64) [17:26:47:582]: Resetting cached policy values
MSI (s) (0C:64) [17:26:47:582]: Machine policy value 'Debug' is 0
MSI (s) (0C:64) [17:26:47:582]: ******* RunEngine:
******* Product: {001B6569-BE48-4129-87EE-9354A7A3C468}
******* Action:
******* CommandLine: **********
MSI (s) (0C:64) [17:26:47:582]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (0C:64) [17:26:47:582]: MainEngineThread is returning 1605
MSI (c) (B4:18) [17:26:47:582]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B4:18) [17:26:47:582]: MainEngineThread is returning 1605
=== Verbose logging stopped: 10/7/2013 17:26:47 ===
Any one had the same error before?
Thanks!