Attempting to upgrade from BE 2012 to 2014 SP2. When I try, I get this error message: "The latest Backup Exec service pack is not installed on this computer. Use LiveUpdate to install the service pack, and then run the installation again."
Ran LiveUpdate and everything is up to date. Found this KB article, which is my exact issue - http://www.symantec.com/docs/TECH218181 The solution in this article is to download the hotfix, however the link to the supposed "hotfix" is actually a link to BE 2014 SP1, which does me no good - I can't install 2014 SP1 because I'm not running 2014. And I can't upgrade to 2014 because, well, see above... Pandora's box...
The article does mention downloading 2014 with SP1 embedded, however that is no longer an option that I see on fileconnect - only SP2 embedded, which is what I'm attempting to use in the first place. Did the issue get fixed with SP1 and then broken again with SP2? What's the fix?