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Tape drives going down freequently to use LTO6 tapes

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I need a solution

Hi All,

I am facing issue to backup my clients, backups failign with error code 2009,  made up drives and ran jobs but drives going down freequently to mount the tape into drive.

Master server OD: Windows 2008

NBU Version : 7.5.0.6

Drive density: HCART3

Tpaes using : LTO6

error logs:

12/21/2014    4:07:08 PM    xxxxxx      xxxxxx    Error    967    Media Device    error requesting media, TpErrno = Robot operation failed
12/21/2014    4:07:08 PM    xxxxxx      xxxxxx    Warning    967    Media Device    media id HI2815 load operation reported an error
12/21/2014    4:14:53 PM     xxxxxx     xxxxxx        Error    0    Media Device    error unloading media, TpErrno = Robot operation failed

12/21/2014    5:24:59 PM    xxxxxx     xxxxxx    Error    970    Media Device    error requesting media, TpErrno = Robot operation failed
12/21/2014    5:24:59 PM    xxxxxx     xxxxxx    Warning    970    Media Device    media id HI2252 load operation reported an error
12/21/2014    5:25:02 PM    xxxxxx     xxxxxx        Error    0    Media Device    error unloading media, TpErrno = Robot operation failed
12/21/2014    5:25:03 PM   xxxxxx     xxxxxx    Error    970    Backup    NBJM returned an extended error status: All compatible drive paths are down but media is available (2009)
12/21/2014    5:25:07 PM   xxxxxx     xxxxxx    Error    970    Backup    catalog backup exited with status 252 (extended error status has been encountered, check logs)
12/21/2014    5:25:09 PM   xxxxxx     xxxxxx    Error    968    Backup    catalog backup exited with status 2 (none of the requested files were backed up)


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