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tapes sometimes change to unknown media and cleaning media

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I need a solution

Some time ago (I’ve seen it after updating symantec backup exec to version 2014, but it may have started a little earlier) I noticed that some slots in the library HP MSL 4048 are shown as available and some are shown as «Cleaning media», although there are regular-recorded cartridges in these slots. If I  scan the library, the available slots cassettes are shown as «Unknown media». To be able to use these «Unknown media» and «Cleaning media», I run «Quick Erase». The information about the tapes is shown correctly after erasing.
The same problem I noticed at the virtual disk library HP VLS 9000.
HP MSL 4048 we have been using for 4 years and didn’t have such problems before.
Because of this problem, if I do not manually erase tapes, most of them will be  «Unknown media» and «Cleaning media» after some time. So I will not have enough space for backups.


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